Refunds | Returns

  • I ordered the wrong item or I don't want it anymore, can I return it for a refund?

    Most items are eligible for a refund/return within two weeks, as long as the item is unopened and unused. The customer is responsible for shipping the item back to Prevail Key Co. and a refund will be issued once the item(s) have been received. As a blanket policy, there are no returns or refund...
  • My item arrived broken or damaged

    We do our best to package all orders as best as we can, but accidents can occur when shipping items domestically or internationally. If any item in your order arrives broken or damaged, please contact us ASAP so we can assist. Route shipping insurance is very highly recommended as it is inexpens...