I ordered the wrong item or I don't want it anymore, can I return it for a refund?

Most items are eligible for a refund/return within two weeks, as long as the item is unopened and unused. The customer is responsible for shipping the item back to Prevail Key Co. and a refund will be issued once the item(s) have been received.

As a blanket policy, there are no returns or refunds for lubricants, because there is no reliable way to guarantee it hasn't been tampered with.

Group buy items or pre-orders are also not eligible for returns or refunds, all sales are final with those types orders.

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