My order might be lost or stolen, can I have a refund or new shipment?

We are not liable for lost, stolen or items damaged in transit. Adding Route shipping insurance is highly recommended as they will quickly refund or pay for items to be re-shipped.

Prevail Key Co. will not refund or re-send items as we are not the shipping company, it's out of our control once it leaves our hands. We will assist in filing a claim if Route insurance was added to the order.

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